Lost Devices

If a device hasn't been able to sync with the server for 12 hours or has been checked out for 12 hours, it is automatically marked as lost.

You can also manually flag a device as lost. Navigate to its device details page and click the Device is Lost button.

To mark a device as found, navigate to its device details page and click the Mark Found button.

Identifying Lost Devices

To see devices that have been flagged as lost, navigate to your organization or site and select the Dashboard tab. Click on one of the red bars in the graph to see lost devices by day, or search for Lost in the table below.

You can also navigate to a site, and select the Inventory tab. Then, search for Lost.

What Can You Do About Lost Devices?

While there isn't a guaranteed way to find lost devices, Liminal EMM can help you identify where to start looking.

Where was it last seen?

If you have site maps enabled, you can use the filters on the Site Map tab for a site to filter for lost devices. This shows a list of lost devices, and access points that have recently seen a device that was flagged lost.

Click on an access point on the map to see timestamps of when they last saw your device. You can also click the expander arrow on a device card to see the last access point it communicated with. The device may still be in the vicinity of the access point.

Who had it last?

To see who was the last person to check out a device, navigate to a site, and select the Inventory tab. Then, search for Lost, and locate the device in the list. The Last Worker column shows the last person to check out the device. They might have an idea of where it could be.

Lost Devices FAQs